Support
TripSmart verifies that your temperature-sensitive delivery stayed within its allowed range. Scan the QR code on the delivery's sensor and the app reads its recorded temperature history and confirms the result on the spot.
How it works
- Open the TripSmart app and tap Start scanning, or point your phone's camera at the QR code on the delivery's sensor.
- Stay near the delivery while the app connects to the sensor and reads its temperature history.
- The result appears immediately — a confirmation that the delivery stayed in range, or a notice that a fault was detected.
Frequently asked questions
The app says the QR code is not valid
Make sure you are scanning the QR code printed on the delivery's temperature sensor, not a barcode on the packaging or shipping label.
The app cannot find or connect to the sensor
Stay within a few metres of the delivery, make sure Bluetooth is switched on and the app is allowed to use it, then try again.
The delivery was already checked
Each delivery can only be checked once. If you believe this is an error, contact us using the details below.
Do I need an account?
No. TripSmart needs no registration or login — the QR code on your delivery is all you need.
Contact us
Questions, problems, or feedback — we're happy to help.
support@purmac.com.auWe aim to respond within one business day.